• Financial question

    How to pay for the service?

    How to pay for the service?

    You can pay via the billing panel at toptv.tv

    We accept international payment cards Visa, MasterCard and American Express

    You can also pay via :

    1. Paypal

    2. Amazon Gutschein

    3. Webmoney transfer on the wallet

    4. Yandex money

    5. Qiwi

    6. Bitcoin

    7.Your option

    Payment details check on [email protected]

    or on our forum http://forum.toptv.tv/

    How to make an order on the website?

    How to make an order on the website?

    2. To ADD/CREATE USER and BUY/EXTEND the PACKAGE you need:
    2.1 Click on LOGINS.

    2.2 under” new Login”, next to” number of users”, you need to specify the number of users to create and click on the”ADD” button.

    2.3 the number of inactive users you specify will appear In the list below.

    2.4 to ACTIVATE / PURCHASE a subscription, click on the number in the “PIN” column or “your Subscriptions”button. In the opened menu, put a check mark next to the desired subscription, select below the duration of the subscription and click on the “BUY”button. Within a minute, after activating the package, the subscription will be active and the icon will change its color from red to green.

    2.5 if the subscription is ACTIVE, in front of the package name, the word “DESCRIPTION“, click on “DESCRIPTION“, there will be links to the playlist for this user. Next, copy the desired link or download a file.

    3. Description of Users and Filter by the tab Logins:

    3.1 If you click on the “user Information” you can enter the required data in the fields of the selected subscription, such as Name,notes, etc. In the notes it is convenient to write the mac address and device type.

    3.2 the Filter works on all fields of the Subscription list.

    4. To activate the subscription in the “Packages” section, you must:

    4.1 Click Packages.

    4.2 in the” Select User ” enter any 3 digits from the user’s pin, then select the necessary subscription in the drop-down menu and click OK.

    4.3 in the opened menu, put a check mark next to the desired subscription, select below the duration of the subscription and click on the “BUY”button.

    4.4 if the subscription is ACTIVE, in front of the package name, the word “DESCRIPTION” appears, click on “DESCRIPTION”, there will be links to the playlist for this user. Next, copy the desired link or download a file.

    5. Deleting A Subscription:

    5.1 Click on LOGINS.

    5.2 Click on the number in the “PIN” column or “your Subscriptions”button. Check whether there is an active subscription, if any, to note them all off and push the button “to Interrupt the Selected Subscription” means vozvrashaet you on balance.

    5.3 Click on the LOGINS in the list in front of the desired subscription click on the red cross and follow the instructions.

    6. The price of one subscription includes:

    6.1 Viewing from two devices if they have a common / one outgoing IP address.

    The entrance to billing toptv.tv

  • Technical question

    Where to get settings for watching Iptv channels?

    Where to get settings for watching Iptv channels?

    1. Settings in IPTV billing at http://toptv.tv

    2. After registration, enter the billing

     

    3. You can top up your balance and then purchase the package is available

    4. After replenishment of balance the tab of purchase of a package is available,but before purchase it is necessary to create the user

     

     

    5. After purchasing the package, the settings tab is available

     

     

    7. Settings for all types of receivers (Smart tv,PC,Enigma,Mp3…)

     

    8. You can watch

     

     

    How to get a free test?

    How to get a free test?

    To get a free test you need to register for toptv.tv 

    and report your username to the admin via ticket  at http://toptv.tv/questions.php or mail [email protected]

    What if the set-top box does not load or channels do not work?

    What if the set-top box does not load or channels do not work?

    In this case, you need to reboot the equipment according to the following algorithm:

    – turn off the console, modem, and router power sequentially;
    – disable IPv6 on your router or modem;
    – after a few minutes to turn on the equipment in the opposite order (router modem set — top box);if the correct operation of the console has not recovered — contact our technical support [email protected]

    What if I have an image on my screen periodically hangs?

    What if I have an image on my screen periodically hangs?

    The cause of the hang “pictures” (especially if she hangs on multiple receivers in your home) can become a low speed Internet connection. The main cause may be a malfunction of your connection line. In case the connection speed is normal, please contact our technical support team and we will fix the problem.

     

    What if Top tv service doesn't want to work in normal mode?

    What if Top tv service doesn't want to work in normal mode?

    Try restarting your TV set-top box or logging out and logging in again.

    It also really helps to reboot your home Internet is Wifi Router

  • General question

    How can I contact you quickly?

    How can I contact you quickly?

    You can contact us in several convenient ways:

    You can also send us a message using the convenient feedback form on the site (http://tv.toptv.tv/contacts).

    Technical services “Top tv” are available for contacts daily from 9:00 to 19:00 (Saturday — from 9:00 to 19:00).

     

    What are the mandatory technical requirements for quick connection?

    What are the mandatory technical requirements for quick connection?

    You will need to connect your device on which you will watch our TV to your Internet . Without the Internet, our TV can not be viewed.

    Offers two connection options — wireless (WLAN) and cable (LAN

    You will need unlimited Internet connection (traffic is not limited). With a low data rate (from 1000 kbit/s) the quality of the broadcast will be low. If you want to receive “TopTV” video signal in high quality — you will need the connection speed from 2000 kbit/sec.

    To resolve connection speed issues, you need to contact your ISP for help.

    Attention! The quality and stability of the TV signal can also be significantly influenced by special programs running on your PC, which usually affect the speed of the connection and consume a lot of traffic (online games, download programs such as BitTorrent). In this case, we recommend that you disable these programs while watching online television.

    To watch on TV

    You need to have a set-top box or you can watch our TV on smart TV. We support 2 brands of Samsung Smart TV and LG Smart TV . All instructions can be found here

    To view on PC

    You will need a steady Internet connection speed and certain PC features. Online TV “Galactica TV” is supported by personal computers and laptops based on processors with a clock frequency of at least 2GHz, with a memory capacity of at least 1 GB and a video card of at least 64 MB. For high-quality broadcast TV signal is fine on all Windows operating systems (XP/Vista/7/8), Linux (kernel from v2.6) and Mac OS (X V10. 6 and above).

    If there are several TVs in the house, is it possible to watch them at the same time TV channels Top tv

    If there are several TVs in the house, is it possible to watch them at the same time TV channels Top tv

    You will be able to watch up to 2 devices on one subscription in the aisle of one IP address.Multi Subscription service is available for any package from$ 5.95 to$ 14.95 at no extra charge.You will be able to watch different programs on each device.To watch on TV you only need to purchase a receiver for each TV. Do not forget that parallel viewing of Internet TV will require an appropriate speed of Internet connection.

    Can you add a new TV channel?

    Can you add a new TV channel?

    Adding a new channel to the “TOPTV” broadcast packages–  you can send your comments and wishes to our mailbox [email protected]

    Why is one of my TV channels missing in my package?

    Why is one of my TV channels missing in my package?

    The management of our Internet television reserves the right to change the list of TV channels included in the broadcasting package without abusing it. Also, we can add TV channels to the package. The added channels will appear in your receiver automatically.

TopTV – OTT service

 

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